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Reviews From Areas We Serve in the Low Country

Your Restoration Experts in Charleston

Here at Restoration 1 of Greater Charleston, we take your reviews seriously. We find immense pride in knowing the quality of our property restoration services directly benefited you and your home. As such, we want to hear about your recent experience. If you were satisfied with the restoration services you received, we want to know. If there is anything we could do to improve, we also want to hear from you. We use your feedback to improve how we operate each day.

We Strive for 100% Satisfaction

Using innovative restoration techniques and advanced restoration equipment, we have the utmost confidence in our work. Still, we strive tirelessly for 100% satisfaction. We hire the top restoration technicians, all of whom are certified by the Institute of Inspection, Cleaning and Restoration Certification (IICRC).

We make a point of going above and beyond for our customers. The experience you receive from Restoration 1 of Greater Charleston can directly affect your well-being and living arrangements for the future. As such, they must be exceptional. There can be no room for error in how we operate.

We Set the Industry Standards

There are countless restoration companies in the field today. Each one offers great services to the community. But each one also looks to Restoration 1 as the golden standard for property restoration. Every day, we further our reputation through hard work, affordable services, and trustworthy customer service. We have literally set the industry standards.

The residents of Low Country, SC, deserve exceptional service. Restoration 1 of Greater Charleston only aims to provide a high level of service that you and your family can rely on without a doubt.

For 24-hour property restoration services, or to leave us a review, contact Restoration 1 of Greater Charleston.

Why Choose Us

  • High Service Standards
  • 24/7 Response Time
  • Emergency Services
  • Certified Experts
  • We Live In Your Community
  • Pride In Meeting Your Restoration Deadlines
  • We Guarantee The Use Of The Most Current Code Standards
  • We Have Experience Dealing With All Insurance Companies
  • We Consider You Part Of Our Family
rwillough
rwillough
16:17 08 Aug 22
Had a toilet malfunction that covered our entire downstairs with half an inch of standing water. Restoration 1 got to... us in less than half an hour after we called. Marty and Peyton were amazing. They basically held our hand through the entire process during the five days of cleanup, including dealing with the insurance company. They had equipment in place quickly and came back every day for moisture checks. All we had to do was file the claim with the insurance company and they took care of the rest including submitting all the documentation. They turned a nightmare into something much easier to bear. They are a local small business but you would never know it because they can handle the big disaster projects like true professionals. Their customer service was top notch, super friendly and always available to answer questions day or night, really knew their stuff and made us feel like we were their only customer (even though they are super busy). Scott, the operations manager even stopped by to check on us and make sure we were ok even though he was on his way to another job. I highly recommend Restoration 1 for any kind of damage you need mitigated and cleaned up (water, mold, fire, crime scene, sewage…etc). If this kind of thing ever happens to us again they will be the first phone call we make!read more
Jennifer Cayer
Jennifer Cayer
15:09 26 Jul 22
I woke up one morning to a broken line in the back of my refrigerator and an inch of water throughout the entire first... floor of my house. Marty (team lead) and Scott (his boss) were at my house within an hour! It was a large job (I have a large home) and they took time to explain the process in the days it took to dry out the first floor. Their work prevented mold growth and saved our carpets... although our wood floor was toast. They worked with our insurance company too... everyone was professional and friendly and they made this crazy experience easier to handle. I recommend them without any reservations!read more
Cheryl Dillard
Cheryl Dillard
21:29 02 Mar 22
Justine and her partner were fantastic today! They were on time and were thorough in their checking of absolutely... everything to make sure there was no moisture anywhere behind the sheet rock. They even checked our downstairs neighbor’s place to double check there was no problem in their unit either. Most importantly, Justine was friendly! She smiled at us and made sure she reassured us everything was ok. We will use Restoration 1 again if we ever need to! Thank you!read more
Justice Cardoza
Justice Cardoza
14:19 04 Feb 22
Excellent company! Very happy
Adrian Chavez
Adrian Chavez
14:11 04 Feb 22
Definitely the best im the game please do not be afraid to do business with them!
Norma Huntley
Norma Huntley
15:31 25 Jan 22
Billy and Devonte were so kind and respectful, extremely responsive and had excellent communication skills. Would... highly recommend them to anyone.read more
ADK DOJO
ADK DOJO
16:45 11 Jan 22
Very responsive in mitigating damage caused by a broken water line. Professional interaction yet friendly and... understanding. Both Justine and Marty exceeded our expectations! Highly recommended!read more
jimstein03
jimstein03
13:14 25 Oct 21
Very professional company, they will get to you fast if you have an emergency and have a great crew!!
Jay Radencic
Jay Radencic
14:31 14 Sep 21
I can’t say enough good things! Sebastian and crew were here within an hour and kept us updated constantly. Highly... recommended!read more
Jamie, Bloodworth
Jamie, Bloodworth
13:07 26 Jul 21
Called this company in for a flood/sewage in the house. The two gentleman get there and give me a price of $5000 to... pull the floors and baseboards in which I had to pay 3000 something upfront. They put the equipment in on a Thursday and didn't return till monday. Once they arrived on Monday they checked the moisture content under the flooring and advised it was dry that they didn't have to pull the flooring up. I advised them the sewage backed up and the flooring had to be pulled up. Apparently there moisture meter wasn't working cause when they pulled the first piece of flooring up it was soaked. I told them to also pull the baseboards. It took them Monday and part of Tuesday to pull the floor up in which they didn't pull the floor up in one room cause they said a flooring company could do it. They didn't show on Wednesday even though they only had maybe 30 minutes of work left to pull the baseboards. I had to tell them to come get there equipment. I received the bill in the amount of 9000 how do you go from 5000 to 9000 when I had to do some of the work. Will never use this company again.read more
Tammy Jack
Tammy Jack
14:41 30 Jun 21
Billy Dee and Scott are the most polite and respective workers I have met in a long time!!! My mom Eunice Pitko has... them do a job at her house in Moncks corner, they were fast polite and efficient!!!read more
Kisha Robinson
Kisha Robinson
22:08 27 May 21
Billie and Devontae were awesome! They were early and came ready to work. I would definitely recommend them!
Sean Majewski
Sean Majewski
16:59 27 May 21
Super great company. They made the process easy!
Bri Webb
Bri Webb
17:40 21 May 21
Justine was absolutely amazing. She was so sweet and helpful during a stressful time. She came over almost everyday to... check up on the house and make sure everything was running smoothly. I would highly recommend Justine and Billy!!read more
Zoe Diggs
Zoe Diggs
15:42 05 Apr 21
Justine and crew were awesome. Came out super quick on a Friday and did an overall awesome job! Thank you so much for... the help!read more
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